ACCEPTANCE AND GENERAL CONDITIONS

These general conditions of sale regulate the purchase of goods and services, carried out remotely via the internet on the site www.mareventofavignana.it belonging to Mare e Vento di Favignana – Escursioni Tour in Barca Egadi – Favignana e Levanzo di Noemy Biolla , VIA Calypso 38, 91100 Trapani (TP) Italy, VAT number 02918660818; Chamber of Commerce Registration R.E.A. TP-206301).

• a. Sending the order via the site www.mareventofavignana.it, via e-mail or by telephone constitutes the conclusion of the sales contract and full acceptance of these conditions without any exception. The contract stipulated between Mare e Vento di Favignana – Escursioni Tour in Barca Egadi – Favignana e Levanzo di Noemy Biolla and the Customer must be considered concluded with the acceptance, even partial, of the order by Mare e Vento di Favignana – Escursioni Tour in Barca Egadi – Favignana e Levanzo di Noemy Biolla. By placing an order in the manner provided, the Customer declares that he has read all the information provided to him during the purchase procedure, and that he fully accepts the general conditions of sale described here.
• b. Once the purchase procedure has been concluded, the Customer is required to print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of the Consumer Code Legislative Decree 205/2006 as amended by Legislative Decree 21/2014 on distance selling.
• c. Mare e Vento di Favignana – Escursioni Tour in Barca Egadi – Favignana e Levanzo di Noemy Biolla is not responsible for any damage or loss, direct and/or indirect, resulting from the sale of goods and services offered on the site www.mareventofavignana.it, including for delayed and/or failed delivery of the service or good, nor for the correspondence of the goods or service to the specifications published on the site, nor for any other fact not directly attributable to Mare e Vento di Favignana – Escursioni Tour in Barca Egadi – Favignana e Levanzo di Noemy Biolla. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the failure to accept or fulfill, even partially, an order.

Art.1 Confirmation of Booking

The booking will be considered confirmed upon signature of this contract.

Art.2 Payment of the Rental Price

The full payment, or the balance if a deposit has been paid, must be made before the rental or boarding.

Art.3 Navigation Area

The charterer undertakes to limit the navigation of the vessel to the specified Navigation Area, respecting local laws.

Art.4 Authority of the Skipper

The skipper will guarantee the charterer attention and respect. He will follow the orders of the charterer, provided they are reasonable and in accordance with navigation safety. The skipper is not required to follow orders that could jeopardize safety or compromise the timely delivery of the vessel.

Art.5 Navigation Safety

The skipper has the authority to ask anyone behaving in a dangerous manner to leave the vessel. Passengers must present themselves for boarding 30 minutes before departure. Delays will not give the right to refunds. The staff will provide all the necessary information in case of doubts. The owner can change programs and schedules for meteorological reasons, force majeure or technical needs, without the right to refunds for customers. Bathing and circumnavigations depend on the weather-sea conditions and are at the discretion of the captain. In case of cancellation due to force majeure, there is no right to refunds. It is strictly forbidden on board to:

• Have behaviors or attitudes that are or may be a cause of disturbance or annoyance to other passengers.
• Tamper with furnishings and equipment on board.
• Wear or keep weapons and ammunition in your luggage.
• Carry glass objects, flammable, explosive, corrosive or otherwise dangerous materials, as well as cylinders filled with oxygen, compressed air, gas and similar.
• Transport letters and packages subject to postal taxes.
• Throw objects of any kind into the sea.

Art.6 Withdrawal by the Charterer

If the charterer cancels the booking, the deposit paid will be refunded as follows:

• The reservation is confirmed with the payment of 20% deposit. The balance of 80% must be paid before the start of the tour.
• We guarantee free cancellation and a full refund if the cancellation occurs within seven days before the date of the excursion, regardless of the reason. It is possible to change the date of the excursion, subject to availability.
• If you cancel your reservation between seven days and 24 hours before the scheduled start time, you will be entitled to a refund of 50% of the amount paid or.
• If you decide to cancel your reservation less than 24 hours before the scheduled start time or if you do not show up for the excursion, even due to involuntary delays, you will not be eligible to receive any refund. In this case, you will lose the entire amount paid for the excursion.
• In case of bad weather or problems with the vehicles, if the excursion cannot be carried out, the ticket will be fully refunded or, alternatively, it can be moved to another day based on the availability of the customer and the vehicles. The safety and well-being of passengers are our priority.

Art. 7 Withdrawal of the Renter

For reasons of force majeure or unforeseeable and urgent personal reasons, the renter may withdraw from the contract. An alternative will be proposed or the deposit will be refunded without further claims for compensation.

Art. 8 Obligations of the Renter

The renter will guarantee that the vessel is in perfect condition, complete with safety equipment and compliant with current regulations. The renter declares to have taken out all the legal insurance.

Art.9 Liability of the Charterer

The charterer must look after the vessel with diligence. In the event of a breakdown or damage attributable to his conduct, he must compensate the lessor for repairs. The charterer is not liable for damage caused by adverse sea weather conditions.

Art.10 Unforeseen Breakdowns or Damage

In the event of unexpected breakdowns, the lessor undertakes to repair the vessel as quickly as possible. No compensation may be requested.

Art.11 Characteristics and Conditions of the Cruise

The charterer declares to have been informed of the characteristics of the vessel and the conditions of the cruise, including the maximum number of people that can be transported.

Art.12 Protection of Personal Data

Pursuant to art.13 of EC Regulation no. 2016/679, the personal data provided will be processed for contractual and service purposes, guaranteeing security and confidentiality.

Art.13 Complaints

Any deficiencies or irregularities in the service can be reported to the Captain or by writing to: [email protected].

Art.14 Competent Court

For any dispute arising from this contract, the first instance will be a mediator chosen by the owner of Mare e Vento di Favignana – Escursioni Tour in Barca Egadi – Favignana e Levanzo di Noemy Biolla and subsequently the Court of Trapani.

Art.15 Applicable Rules

For anything not covered by this contract, reference is made to the rules of the Navigation Code, the Civil Code and the applicable Italian laws.

PRIVACY

The customer can view our document in compliance with the current legislation EU Regulation 2016/679, known as GDPR (General Data Protection Regulation). CLICK HERE

ODR

The European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve any dispute relating to contracts for the sale of goods and services stipulated online in a non-judicial manner. https://webgate.ec.europa.eu/odr